Return/Refund Policy
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updated on March 8, 2023
Return/Refund Conditions

Delivery Reason

  Don't place the order if your address and contact information is temporary(less than one month) or invalid.
  we will charge the shipping fee of 7.9 dollars from the refund if the delivery fails because the address you provided matches one of the reasons:
1. it's invalid or wrong according to the local post office
2. it's temporary (less than one month)

Product Reason

1. Items received within 14 days.

2. Replace, return or refund is not available if the color is not what you expect/wantwhen the product is correct or the parameters you have ordered are not suitable for your eyes. Please place order by lenses pictures, not model looks.

3. Items returned must be unopened or in good condition with the original packing. We do not accept a returned item that has been opened, damaged, or altered in any way.

4. We do not accept returned items that are sent back by you directly without checking with us first.

5. You are responsible for return shipping charges.

6. The after-sale warranty is 14 days upon receiving the parcel(according to the logistic information).

7. Freebies cannot be exchanged or money refunded.

Product quality problems (breakage, incompleteness, shrinkage, etc.) are within the scope of the after-sales warranty, please contact us immediately and send us a clear picture of the defective item. We can replace it after inspection. After the after-sales time is exceeded, you are responsible for shipping costs.

Please do not throw the lens and lens packages before your problem is solved.

Notice:

1. Please check the items whether are damaged or the wrong color before you open them.

2. Each order has only one after-sale privilege.

3. Replace, return or refund is not available if the color is not what you expect/wantwhen the product is correct or the parameters you have ordered are not suitable for your eyes.

4.Please do not throw away the lens and lens packages before your problem is solved. We have several different packages, and the color of lenses from different packages may be different.

Return/Refund Process

1. Please send an email to info@mysticeyesofficial.com first and we will write back to you as soon as possible.
Please tell us the details of your order in the email: your name, order number, and reason.
Please don't return the lenses according to the return address on the package, because we are unable to receive it at that place.

2. Place the item(s) in the original packing.

Returning the product is allowed if the packaging is in good condition and the product is not opened so that it does not influence the second sale.

3. Drop off your package at your carrier.

Please provide the tracking number and website for tracking the logistic info after you return the parcel to us

4. We receive your return package.

We will check the parcel whether in good condition or not once we receive the returned parcel and then we will handle the refund to your account in accordance with the return conditions.

If approved,you'll be automaticaly refunded on yur original payment method. Please remember it can take up to 7 days for your bank or credit card company to process and post the refund to your account.

Contact Information
Email: info@mysticeyesofficial.com
Phone: +86 13378467531